Shipping policy

All orders ship from Melbourne, Australia. We currently ship within Australia only. By placing an order with Sommerfugl Kids, you agree to the terms set out in this policy.

SHIPPING RATES

Standard shipping is a flat AUD$9.95 per order, and free on orders of $70 and over, Australia-wide. No code needed. Standard orders are sent with Australia Post and usually arrive within 2 to 6 business days of dispatch.

Express shipping is a flat AUD$19.95 per order, for delivery in 1 to 3 business days from dispatch, or as provided by Australia Post.

Click and collect is free from Fitzroy North, Melbourne. Choose Pickup at checkout and allow 48 hours' notice. We'll email you when your order is ready to collect.

We cover the full cost of standard postage on Australian orders of $70 and over. Our standard and express fees are charged at a flat rate and are not calculated by individual parcel weight, size, or distance. They represent the price of the shipping service we provide, including packaging, handling, lodgement, and dispatch.

Shipping fees are non-refundable once an order has been dispatched, as the service has been performed.

CARRIERS

We use Australia Post or our preferred courier service, and choose the most appropriate carrier and service level for each order based on size, destination, and value.

PACKAGING, PARCEL SIZE AND TRACKING

To protect our products, particularly smaller and delicate items, some orders may be flat-packed.

Depending on the size of the item and the shipping method selected, smaller orders may be sent as letter mail and may not include tracking. This keeps standard shipping affordable while still ensuring items are securely packaged. Customers who require guaranteed tracking should select express shipping.

PROCESSING TIMES

Orders placed Monday to Friday before 12pm Melbourne time ship within 24 hours. Orders placed after the cut-off, on weekends, or on public holidays are processed the next business day.

For consumer protection, all orders are subject to review prior to dispatch. On occasion, this may cause a slight delay in processing.

Orders placed during sales, special promotions, or holiday periods may take 1 to 2 extra business days to process due to increased volume.

PRE-ORDERS

Pre-order items are clearly marked on the product page and at checkout. They are dispatched from the date shown on the product page, and standard delivery times apply from dispatch.

PO BOXES

For security and tracking reasons, we do not ship to PO boxes.

ORDER CONFIRMATION AND TRACKING

Once your order has been dispatched, you will receive an email confirmation. Where tracking is available, your tracking number will be included in this email. For untracked letter-mail dispatches, the email will confirm dispatch but will not include a tracking number.

NON-DELIVERY CLAIMS

If your order has not arrived within a reasonable timeframe, please contact us. For standard shipping, please allow 15 business days from dispatch before lodging a claim. For express shipping, please allow 5 business days from dispatch. Nothing in this policy limits your rights under the Australian Consumer Law.

INCORRECT ADDRESSES AND RETURNED PARCELS

It is the customer's responsibility to provide a correct and complete shipping address at checkout. Parcels returned to us due to incorrect addresses, unclaimed delivery, or refused delivery may be reshipped at the customer's expense.

CHANGES AND CANCELLATIONS

Once an order has entered processing, we are unable to guarantee changes or cancellations. Please review your order carefully before completing checkout.