HOW MUCH IS SHIPPING?
Standard shipping within Australia is a flat $9.95 per order, and free on orders of $70 and over. No code needed. Need it faster? Express shipping is a flat $19.95 for delivery in 1 to 3 business days, or as provided by Australia Post. Free click and collect is also available from Fitzroy North with 48 hours' notice. Full details are on our shipping page.
WHAT'S MY ORDER STATUS?
If you have a Sommerfugl Kids account, you can log in and view order status and tracking under recent orders. If you checked out as a guest, you can email us at hello@sommerfuglkids.com and we'd be happy to provide you an update.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at hello@sommerfuglkids.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
CAN I EXCHANGE MY ORDER?
We are currently not set up for exchanges. Please email us at hello@sommerfuglkids.com to get a return started, then place a new order for the item you'd like.
I FORGOT TO ADD AN ITEM TO MY ORDER, CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been completed, it goes almost immediately to processing. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
CAN I CHANGE THE COLOUR/SIZE OF WHAT I JUST ORDERED?
Once your order has been submitted successfully, it goes almost immediately to processing, so no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we'd be happy to start a return for you for the goods you didn't mean to order.
CAN I MAKE A CHANGE TO MY SHIPPING ADDRESS BEFORE MY PACKAGE SHIPS?
You may change your shipping address after you place an order by contacting us at hello@sommerfuglkids.com. Typically, you can only do this the same day an order was placed because items ship as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
THE STYLE/SIZE/COLOUR I WANT IS OUT OF STOCK. WHEN WILL YOU BE RESTOCKING?
We add new styles regularly. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
WHY DID I HAVE TO SIGN FOR MY PACKAGE?
To ensure the safety of large orders, we require a signature upon delivery for orders over $500.
WHAT IS THE SOMMERFUGL KIDS RETURN POLICY?
We gladly accept unworn, unwashed, unaltered and unused items in their original condition, with tags, for store credit within 14 days of delivery. To see the full policy, click here.
WHAT IF MY ITEM IS DAMAGED OR FAULTY?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged or not what you ordered, email us with your order number and a photo of the issue. Once we've confirmed it, you'll receive a refund to your original payment method or a replacement, and we'll reimburse reasonable return postage.
WHEN WILL I RECEIVE MY CREDIT NOTE?
Please allow 2 to 4 business days for us to process your return after it has been received. We'll credit the price you paid for the product (excluding shipping charges) and email you once it's issued.
DO YOU SHIP INTERNATIONALLY?
Not at the moment. We currently ship within Australia only, with free standard shipping on orders of $70 and over. To see shipping info, click here.