Shipping Info

SHIPPING INFO

FREE AUSTRALIA-WIDE SHIPPING on all orders over AUD$60. All orders ship from our headquarters in Melbourne, Australia. 

DOMESTIC SHIPPING 

We use Australia Post or our preferred courier service. For all orders under AUD$60, or shipping fee is AUD$9.95.

EXPRESS SHIPPING 

We use Australia Post or our preferred courier service. For all orders under AUD$60, or shipping fee is AUD$19.95.

INTERNATIONAL SHIPPING

We use our preferred courier service. For all international orders, our shipping fee is AUD$19.95.

WHEN WILL MY ORDER SHIP?

All orders placed Monday - Friday before 12pm EST ship within 24 hours. All orders placed after the cut-off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

DO YOU SHIP TO MY COUNTRY?

We ship almost everywhere in the world. 

HOW DOES INTERNATIONAL SHIPPING WORK?

We use DHL Express for all international shipments. Average total transit time is 1-7 business days. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered. Please ensure to provide a shipping address that DHL Express is capable of delivering to. We will not be liable if DHL is unable to make delivery to the shipping address provided.

DO YOU SHIP TO PO BOXES?

For security reasons, we do not currently ship to PO boxes.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

NEED ANY ADDITIONAL HELP?

Please contact us at hello@sommerfuglkids.com and we will be happy to assist you with any questions related to your order.