Returns & Exchanges
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!
We will gladly accept unworn, unwashed, unaltered or unused products in sellable condition for a full refund within 14 days of purchase.
Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.
HOW TO RETURN
+ Contact customer service with your order number, the product you wish to return and the reason for your return.
+ You will receive an email with further information on how to complete your return within one business day.
+ Please allow 2-4 days for us to process your return after it has been received. You will be notified via email once the refund has been issued.
We'll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
SOMMERFUGL KIDS is not able to generate return labels and customers will be responsible for return shipments.
HOW TO EXCHANGE
SOMMERFUGL KIDS does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.sommerfuglkids.com to order a new item.