Refund policy

 

We want you to be completely happy with your new purchase. With regards to our shoes, we recommend that you consult our size guide and measure your little ones feet before purchasing. We do offer store credit notes, but not refunds at this time. 

We will gladly accept unworn, unwashed, unaltered or unused products in sellable condition for a store credit note within 14 days of purchase.

Please allow 2 to 4 business days to process the credit note once your item is received. You will be notified via email once the credit has been issued.

HOW TO RETURN

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sommerfuglkids.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@sommerfuglkids.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we’ve approved your return, please contact us at hello@sommerfuglkids.com.

+ Contact customer service with your order number, the product you wish to return and the reason for your return.

+ You will receive an email with further information on how to complete your return within one business day.

+ Please allow 2-4 days for us to process your return after it has been received. You will be notified via email once the credit note has been issued.

We will credit you the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving the return. 

SOMMERFUGL KIDS is not able to generate return labels and customers will be responsible for return shipments.

HOW TO EXCHANGE

SOMMERFUGL KIDS does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.sommerfuglkids.com to order a new item.